Here is a general list of questions that could help you during your CTM experience. If you still have concerns, please write us at contact@remove-this.ctm-festival.de.

Will I be guaranteed entry with a CTM Festival Pass or single event ticket?

Valid festival passes and tickets grant access to CTM Festival events, however as many CTM venues are of limited capacity, we suggest you arrive early to avoid disappointment. Please note that all of our venues reserve the right to deny entry based on the German Hausrecht (a legal term describing a venue’s responsibility for everything that occurs on their premises), so issues such as venue capacity, audience behaviour, security, etc. must be taken into consideration at the door and may override access.

Passholders must always show BOTH their wristband and lanyard when entering an event.

I’ve heard that it’s tricky to get into certain venues, especially Berghain. Do some venues have a special door policy?

Club venues have developed their own door policies based on their needs and public. While we work in partnership with all venues to accommodate our audience, we ultimately respect their right to make a final decision.

For Berghain, all Festival Pass and guestlist holders should use the dedicated entrance found to the left of the main door. If there is already a queue when you arrive, check for signs spaced along the line to be sure that you’re waiting in the right one. Ticket holders and buyers should use the main entrance.

I forgot my earplugs. Are any available at the festival?

Many of our venues offer earplugs on-site, often free of charge. They can usually be found at the coat check or at the bar.

What is your photo policy?

This depends on the venue, for example Berghain and SchwuZ have a strict no-photo policy. While we do allow photos at most venues, we enjoy an atmosphere where people are present and focused on the performances and the moment.

Announcements might also be made at other venues requesting that the audience refrain from taking photos or from using flash; we ask that you respect these requests. We also ask that you respect the space and privacy of other festivalgoers by not photographing them without their consent. Likewise, if you do not wish to be photographed by an official CTM photographer, please simply tell them. If you notice a photo of yourself in our official photos, and wish for it to be removed, please write us at contact@remove-this.ctm-festival.de with a link to the photo in question. We will be happy to take it down.

Filming and audio recordings are forbidden.

I’m (accompanying) someone that has special needs (mobility, vision, hearing…). How can I get information on accessibility?

We have a dedicated contact person for those with questions about visiting CTM Festival as a person with special needs. This person can provide information about venue accessibility, or programme details relating to volume, lighting effects (stroboscope), or any other condition that could affect sensitive individuals. Please have a look at our section on Accessibility, or contact us at accessibility@remove-this.ctm-festival.de for more information. Please also note that all CTM venues (with the exception of Studio 1 at Kunstquartier Bethanien, Griessmuehle Room 2, and Paloma Bar) are wheelchair accessible. Venue staff can be asked for help with regards to mobility and elevator usage.

I’d like to bring someone that is under 18 to one of your events. Is that possible?

Most CTM venues enforce a minimum age of 18 years for entry, due to their nature as bars and clubs. Those under 18, however, are allowed entry when accompanied by an adult to HAU Hebbel am Ufer theatres (HAU1 and HAU2), Kunstquartier Bethanien, and the Eishalle at Halle am Berghain (at certain times, please check here for more info). You can find out more about the HAU theatre age policy via +49 (0)30.259004 -27 or tickets@remove-this.hebbel-am-ufer.de. 

I was harassed or felt discriminated against at a CTM event. Who can I talk to? What can I do?

CTM has a zero-tolerance policy towards any kind of discrimination. We continue to work within our team and with our venue partners to ensure that our events are welcoming and safe for the most diverse public possible. If you find yourself in an uncomfortable situation at any festival event, please approach venue bar or security staff. We also have a designated contact person at most CTM 2019 events, who you can contact in case you feel uncomfortable or unsafe. They’ll be wearing a bright yellow lanyard (Schlüsselband) around their neck, and will are at the following venues: Berghain/ Panorama Bar/ Säule, Festsaal Kreuzberg, Grießmühle, Heimathafen, Paloma Bar, Schwuz.

You can also send us an email if you’d like to report an incident or give us feedback: wesupportyou@remove-this.ctm-festival.de.

Is it safe to buy a ticket from a non-CTM vendor?

CTM sells tickets via our official portals (our own website, the HAU ticketing system, Koka36, and in some cases via CTS/eventim). Buying a ticket from another vendor, private seller, or ticket scalper is at your own risk. Please be aware that fraudulent tickets get sold, and we are not responsible for them.

The show I want to attend is sold out. Will there be tickets at the door?

At sold out events, there is always a chance that tickets will be made available when guest list or pass holders don't show up. For concerts at HAU Hebbel am Ufer and Festsaal Kreuzberg, these tickets will be released shortly before the event starts. For club nights, as they run for extended periods of time, the availability of additional tickets is dependent on capacity. 

We cannot guarantee access or availability in these cases, but it's often worth trying. 

What’s the best way to get around between CTM Festival venues?

The U1 train line connects most of our venues (HAU, Berghain, Kunstquartier Bethanien, and Festsaal Kreuzberg), and it’s easy to reach all other venues by public transportation as well. We recommend you download Berlin’s public transit app to plan your journeys. Berlin’s transit system also has a new taxi-ridesharing service, Berlkönig, that offers a cheap and easy way to get around. Sharing a taxi is also convenient – call Taxi Berlin + 49 30 202020 or Taxi Funk +49 030 443322 – or use mytaxi.com, or taxi.eu.

What languages are events held in?

The daytime programme, along with supporting material (e.g. the festival magazine) is in English. Some material, such as the exhibition booklet, is also available in German.

Can I send you demos?

Yes, please send these to contact@remove-this.ctm-festival.de at any time of year, and they will be forwarded to our curatorial team. Please be sure to provide short information about yourself and your project. Since we receive massive amounts of demos, please note that we are only able to respond to applications that we are seriously interested in.

What do you do during the rest of the year?

We keep busy with lots of other projects outside of the festival period. In Berlin, we hold regular Polymorphism club nights at Berghain, and special concerts at venues such as HKW or Festsaal Kreuzberg. We also collaborate on events all over the world, with like-minded organisations, or via networks such as ICAS or SHAPE. Sign up for our newsletter or follow us on social media (Facebook, Twitter, Instagram) to keep up with our news.